Close to shocking

I am in disbelief with the call centre / service levels at Discovery ! Today's experience, which very much any other day :

- You call the 998877 number, you barely hear the options, then you wait and wait and one of the two happens :

1. Call is answered by the consultant, no voice on the other side though, darkness, calls runs active on your phone, then it drops 2. Someone answers you can barely here what they are saying, like they are on the moon, then they disappear, then the call drops !

- If you want to transfer your membership to private capacity (from company group)forget about finding the form for this on their site, in the Application Forms or wherever

- You attempt to register for their WhatsApp service.. Forget about it - an error screen saying : "We couldn’t send the OTP Something went wrong on our side and we couldn’t send you an OTP. Please try again later. " Does not matter how many times you try ..

This is it .. in 2021 ..