IC
Isabel C

1 reviews | Active since Mar 2017

29 Mar 2017, 12:01

Close to R6000 in wrongful premium deductions not reimbursed

<p>On 10 February 2017 my son requested DIscovery Health to reimburse the three premiums that had been wrongfully deducted from his bank account at the end of December, January and February, as he was (and is!!) still a member of another medical fund. It is now more than six weeks later, and the matter is still not resolved. The money has not been paid back yet, and no-one from the Billing Department has even contacted him directly.</p>

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Replies (2)
Discovery Health
Discovery Health's reply29 Mar 2017, 14:07
Official

Dear Isabelclaassen

Thanks for bringing this matter to our attention. We’ll look into it and be in touch with you soon.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply31 Mar 2017, 13:57
Official

Dear Isabelclaassen

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team