Close the loop on the outcome of claims submitted!!! Don't just ignore someone's claim.

Discovery seriously needs to look at their processes on how they deal with claims that are submitted by members. We pay out of pocket for our medical expenses and when it is time to claim back from the scheme, they start dragging their feet. If there is something wrong with the claim or there is information that is missing for the claim to be recorded and processed, WHY DON'T YOU INFORM THE MEMBERS SO THAT WE CAN SORT IT OUT! This has happened 3 times already where one small piece of information was missing but no one gave me that feedback and I have to follow up everytime. Get it together!