Close the Call Centre

<p>My daughter needed an operation to fit a plate in her wrist. Now Discovery are paying only approx 30% of the anaesthetist. Two calls to the Discovery call centre, five consultants, five reasons. </p> <p> </p> <p>As soon as you disprove one of their excuses the fairy tale moves to the next. The bottom line eventually appears to be that because the decision was taken late on the Thursday afternoon before the Easter weekend and the operation was scheduled for first thing Friday morning (the public holiday) I made the fatal mistake of advising Discovery on the Thursday afternoon. Had I not done so and only advised them on Saturday morning they would have paid in full.</p> <p> </p> <p>Bottom line. Dont, I repeat dont, obtain pre-authorisation for a hospital visit because Discovery will penalise you financially. </p>