Close the Call Centre

Why does Discovery bother with a call centre? Ask them a difficult question and they will leave you hanging on the end of the phone for 15 - 20 minutes and then drop the call. Why employ personnel in the call centre? Rather just use Hello Peter because it is the only way to get resolution to a query.

My wife had her prescription dispensed. Dischem told her that she was in the self payment gap so she would have to pay cash but that it would close the SPG. Now we find that it was dispensed 1 day early and they are rejecting the entire claim.

I can understand that they may decline one days medication but to decline a full month is clearly ridiculous but dont bother trying to explain this to a Discovery employee. They simply dont have the ability to understand and then cut the call.

I pay over R20k per month and this is the pathetic service that I have to endure.

Please close the call centre. They serve no useful service.