Client's attempt at claims deliberately stalled.

Discovery has horrible people relations.

From the 6th of June 2023 until today 29th of August 2023 I have sent numerous E-mails, wasted more than R300 in airtime phoning Discovery and medical personnel on their behalf, done the 'case workers' jobs for them and I am still not any closer to resolving my claim dispute.

To their credit I was contacted once 12 days ago by the claim escalation review case worker "Cindy" who promised to send an e-mail with a PMB form which I have still not received. I sent her a mail 2 hour after our phone call to remind her to send me the e-mail and still no response whatsoever. I found the form on my own and will be submitting all the required documents within the week for the 6th or 7th time.

Discovery should revise their policies as it seems that no follow-up phone calls are made, nor are follow-up e-mails sent to clients. Case workers don't provide clients with easy contact methods such as an e-mail or phone number so you can speak to the same person, each time it's someone new so you have to explain the entire situation again and again.

At this point I personally think Discovery is pathetic.