cliams processing delays.

i am very unhappy with the delays that discovery health has caused in processing my claim! i submitted a claim on the 7th of May 2017. i then received a response 3 days later advising that the invoice was not clear- they could not see the codes . i asked the consultant to call DR SONI and get the codes, then i was told that Discovery cant take the information via the phone. i requested a clearer copy of the invoice from the doctor , and submitted another claim on the 14th of May- of which this time around i was informed that the invoice was not attached therefore claim declined. This was actually not correct as there was an invoice attached. i spoke to another consultant who had a look at the email i sent, and she picked up the attachment. She then told me she needs to re submit the claim again!!!! which means another 3 day wait. So the claim was submitted again on the 15th of May, and today the 17th of May i call again to follow up, and i spoke to Xolani who advised me that the claims department says they cant make out the service date on the claim !! how is this possible because i can definately see it on my side ??? 2 full weeks of delays ?? I payed the doctor cash because it was working out cheaper then him claiming from medical aid, but now i regret doing this as i am going back and forth with claiming my money back from discovery . I dont understand why the claims department does not phone the provider if anything is unclear !

My membership number is ********** 70 Claim reference number: ********** 078, and today we resubmitted the claim with reference number ********** 880.

Please urgently advise