Clerical error and wrongful charges on Discovery's end resulted in being handed over. And they didn't rectify it.

Terrible service! I resigned from a job in July and cancelled my medical aid. They then charged me for the next three months without my knowledge. Moreover, they entered my phone number wrong on their systems, so I wasn't receiving their texts and I couldn't log onto their app or website due to the OTP being sent to the wrong phone number. Their two-step authentication is so flawed because it doesn't have an email option and they enter numbers wrong so you can't override it. They then proceeded to hand me over to a credit bureau and sent that via email. Their inboxes aren't manned by actual people so you can't even respond to the mail they send and they don't let you know which email address you can use to communicate with them. I legitimately spent a week calling their call centre with shockingly atrocious service. They finally fixed the phone number error and the "outstanding fees" issues, but that wasn't before they messed up my creditworthiness. To my knowledge they have not rectified the issue. Definitely do not recommend doing business with Discovery Health. If I could give them a zero instead of a one rating, I would.