********* Clawback Policy

To say I was a bit blindsided is the understatement of my life so far.

I had changed jobs during the month of April and was previously on Discovery (had been for many years and always very happy with the service) and with the new job, there is a new medical aid scheme which is unfortunate but with current economy, you take the option where your new employer pays towards your medical aid

I then followed the cancellation process to give 30 days, I called on 1 April and made the cancellation, shortly receiving the medical member certificate confirming the end date of the Discovery Membership. I moved on, assuming all was done as per process.

I then contacted discovery closer to the 1st of May to confirm the debit order amount ( did have to take one month in personal capacity which was fine) and then this is where I became shocked and quite frankly, disgusted by Discovery.

During the call, the agent informed me I was to be debited R5800 no problem with me but then also pay back savings?! For a total amount of R11800 under a policy called Clawback???

Since when Discovery?? based on the document sent from your compaints department, you only started this in 2021. I combed through my policies, my emails, searched your website and NO WHERE do I see mention of this clawback policy until your complaints department sent attached annexures I had NEVER seen before.

This clawback policy was always never mentioned during the cancellation call ( I requested that recording but you still won't send it)

How on earth must I be held liable for your ********* behavior? This should have been clear from the start and how on earth can you also expect someone to cancel in your time frame?? Must I plan my livelihood around you and your policies? Must I not ever touch my savings incase I need to cancel?? Must I keep paying cash for everything when you have happily been taking money from me for years??

This policy is terrible and quite honestly a seriously ********* business practice that does not consider the customer at all in any form.

below are the ref numbers as you can see I interacted with your agents many times without on mention of this clawback policy

Ref numbers: MailRef#***#- WRefNo#***#- -MailRef#***#- WRefNo#***#- -MailRef#***#-