Classic Tactic

I was a manager in a call centre for 3 years, the biggest challange was operators finding clever ways to "ignore" inbound calls 10-15min prior to closing time.

The same happened with Discovery this evening. I call 7:54 and as soon as the consultant answered it was put on mute or hold. I could hear all conversations in the background. I gave up on my "hello - hello" attempts after 2 mins.

Called at 7:58, the same happened, this time diverting to a continuous ringing system.

If closing time is 8pm, does that mean only calls prior to a certain time is taken?

If that is not the case, does all calls get dropped at exactly 8pm. Extremely rude.