Classic Smart Plan Pharmacy claims not being paid

Item: Discovery Health
Rating: 1
Author: Yongama M

The Classic Smart Plan does not pay any Acute Medicine Pharmacy claims. It seems most Clicks and Dis-Chem pharmacies around me have been removed from network. Even the ones that are shown as Network by Discovery cannot process claims.

The Pharmacies are not even made aware of this by Discovery Health.

Helpful (0)

Replies (2)

Discovery Health's replyOfficial

15 Jan 2025, 06:31

Dear Yongama M

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's reply15 Jan 2025, 06:31

Official

Dear Yongama M

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's replyOfficial

23 Jan 2025, 16:09

Dear Yongama M

We have been in touch with you to answer your comments.

Regards

Discovery Health Servicing Team

Discovery Health's reply23 Jan 2025, 16:09

Official

Dear Yongama M

We have been in touch with you to answer your comments.

Regards

Discovery Health Servicing Team