Classic saver member not paid in full for claims

it is the worst company to deal with i had enough with this now !!!! I've been a medical aid member for the last 5 years now and every time its a problem with a claim , after upgrading in January to classic saver from Key care, I've been disgusted in the way they do thins after paying R700 cash for my wife to see the gynecologist ive submitted the claim for the same amount as what i paid now they only refund me R399 back of the total amount and R300,10 not payable Code 1055 , where the classic saver works with a savings and the amount not payable should be out of the savings claim one 2018-01-08 (short paid ) claim two 31-01-2018 not even processed ive send emails to the clams department , ********** ********** ********** STILL NO RESPONSE

member ********** 90