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Carisa H
1 reviews | Active since Oct 2015
12 Jan 2021, 09:06
claims taking forever to get sorted..
Lately battling with claims, I went for a covid test the 31st of December and struggle to get this claim sorted. No one getting back to me and the previous consultant advise he will get the missing information for this claim and call me back still waiting for him and this is a week later.
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Replies (4)0
Replies (4)
Discovery Health's replyOfficial
12 Jan 2021, 10:18Dear Carisa
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Discovery Health's reply12 Jan 2021, 10:18
Official
Dear Carisa
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
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Carisa H's updateReviewer Update
12 Jan 2021, 10:42Thank you...
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Carisa H's update12 Jan 2021, 10:42
Reviewer Update
Thank you...
Discovery Health's replyOfficial
12 Jan 2021, 13:37Dear Carisa We have been in touch with you to answer your comments. Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply12 Jan 2021, 13:37
Official
Dear Carisa We have been in touch with you to answer your comments. Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
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Carisa H's updateReviewer Update
22 Jan 2021, 05:51When I went for my COVID test the nurse at Lancet said I don't need a referring doctor to claim the test money back from Discovery, I got all the requested documents codes and everything for the claims department and now getting a message saying I need a referring doctor. If the nurse said to me go to the doctor first I would have wait but she advise it is fine and Discovery will definitely pay for this test. I have thousands in my savings and still Discovery don't want to pay out. I'm actually at this point to not refer anyone to use Discovery and so glad I didn't use them as my car Insurance.. Service went down they not what they use to be..
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Carisa H's update22 Jan 2021, 05:51
Reviewer Update
When I went for my COVID test the nurse at Lancet said I don't need a referring doctor to claim the test money back from Discovery, I got all the requested documents codes and everything for the claims department and now getting a message saying I need a referring doctor. If the nurse said to me go to the doctor first I would have wait but she advise it is fine and Discovery will definitely pay for this test. I have thousands in my savings and still Discovery don't want to pay out. I'm actually at this point to not refer anyone to use Discovery and so glad I didn't use them as my car Insurance.. Service went down they not what they use to be..