CLAIMS - stalling my claims for me not to have access to my new funds after my self-payment gap is complete????

<p>Initially I sent my claim on the 29/11/2016 with reference number ********** 772. Turnaround time said the be 3 working days. It has now been more than 6 working days with no reply.</p> <p>On the 2/12/2016 I spoke to Consultant SIZWE<br />Reference number ********** 441</p> <p> </p> <p>On the 5/12/2016 I spoke to</p> <p>Consultant SHANTAL<br />Reference number ********** 372</p> <p> </p> <p>On the 6/12/2016 I spoke to Sharal who advised me that the practise number might not be clear.</p> <p>Consultant SHARAL<br />Reference number ********** 355</p> <p> </p> <p>On the 6/12/2016 I resubmitted with reference number ********** 967. </p> <p> </p> <p>Today I phoned and spoke to another lady. Like the other people she told me I have to wait as they are within their 3 working days time frame. My 1st submission is not taken into account at all. If I hadn't phoned I would still be waiting with no reply. I was told that she had been working there for a long time and that if I spoke to a manger they would tell me the same thing, and that it would not make a difference if they phoned the claims department as they were still within their time frame. It felt like I was speaking to a broken record with no resolution or assistance. It's ok to take my money every month but there can be delays when I require a refund. I find it interesting hat the processing of this would mean my self-payment gap would be complete, and I would have more funds to my disposal in my savings. Perhaps they are stalling it for me to not have access to this as the year is coming to an end.</p>