Claims service absolutely terrible

<p>I have received absolute terrible and slow service from the claims department. Went to th doc in December, claimed it in January. They said it was incorrect code so I got the correct code. Submitted it again. In february i get a mail stating the amount was refunded to the doctor when the invoice clearly states refund member. Now I have phone claims three times to correct this, twice it has been excalated and both times nothing has happened!!!! I'm so tired of this up and down nonsense. </p>