Claims require numerous calls in order o be processed

<p>I have been with Discovery for more than 5 years. Fortunately i never had to claim in the past. Last year August, my wife and i had a little baby girl who was added to my plan. Since August i have submitted a few claims to Discovery using the email method. I receive a reference number after sending the email and that is about it. I need to thereafter make atleast 5 calls per claim and explain myself each time before the claim actually gets processed and paid.</p> <p>I usually make payment at the provider and thereafter submit all the relevant documents for processing. But it seems that Discovery is just really bad at processing these claims.</p>