Claims rejection
<p>Hi,</p> <p>My name is Hamed.</p> <p>We had a very bad experience in our 1 month membership with Discovery Health regarding our claim for my wife's life threatening urgant surgery.</p> <p>They mad an excuse of us not telling them about my wife's blood test which was requested for Visa application process before we apply for our membership wtih Discovery Health and, they avoided to support us for my wife's urgant surgery.</p>
Dear hamedrzd
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Dear hamedrzd
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Hi,
Please take it to considration that:
1- On 12-05-2017 I took my wife with pain on the left-down area of her stomach to Life Wilgers hospital and she was admitted for having an urgant surgery by Dr G.P Stegmann as the matter was diagnosed as an Ectopic pregnancy which could due to death out of losing litters of blood.
2- Before the 12-05-2017, we had no clue that my wife, Janneke Helena Rezazadeh was pregnant but, she did have pain and we took her to hospital on 09-05-2017.
After she was visited by Doctor, we were told that it could be a miss carriage.
3- On 10-05-2017 I app**** for membership with Discovery Health and after hearing the policies, I was asked if my wife was pregnant by that moment and my answer was negative which was a true answer.
4- On 15-06-2017 I recieved a call from Discovery where she mentioned that my membership with Discovery is terminated because I was not honest with them about two medical records regarding my wife.
*That I took her for a check-up on 09-05-2017.
*That she did a blood test on 13-Feb-2017.
>>How were I suposed to even remember that My wife did a blood test for her Visa application on 13-Feb-2017 while it was not an illness condition?
>>On the date of 09-05-2017 we were not told that she was pregnant, why did discovery put my wife on a 12 month waiting period for covering her pregnancy as a punishment?
>>On 12-05-2017 while we were covered by Discovery, My wife was admitted in the hospital for a life threatening urgant surgery. Why did Discovey avoid to support us immediately?
Currently I have paid all of the hospital costs for the mentioned surgery by myself and, the doctor's fee + anethtatics costs are still outstanding.
I have lost my job on 31/05/2017. No income!
What shall I do now?
Hi,
Please take it to considration that:
1- On 12-05-2017 I took my wife with pain on the left-down area of her stomach to Life Wilgers hospital and she was admitted for having an urgant surgery by Dr G.P Stegmann as the matter was diagnosed as an Ectopic pregnancy which could due to death out of losing litters of blood.
2- Before the 12-05-2017, we had no clue that my wife, Janneke Helena Rezazadeh was pregnant but, she did have pain and we took her to hospital on 09-05-2017.
After she was visited by Doctor, we were told that it could be a miss carriage.
3- On 10-05-2017 I app**** for membership with Discovery Health and after hearing the policies, I was asked if my wife was pregnant by that moment and my answer was negative which was a true answer.
4- On 15-06-2017 I recieved a call from Discovery where she mentioned that my membership with Discovery is terminated because I was not honest with them about two medical records regarding my wife.
*That I took her for a check-up on 09-05-2017.
*That she did a blood test on 13-Feb-2017.
>>How were I suposed to even remember that My wife did a blood test for her Visa application on 13-Feb-2017 while it was not an illness condition?
>>On the date of 09-05-2017 we were not told that she was pregnant, why did discovery put my wife on a 12 month waiting period for covering her pregnancy as a punishment?
>>On 12-05-2017 while we were covered by Discovery, My wife was admitted in the hospital for a life threatening urgant surgery. Why did Discovey avoid to support us immediately?
Currently I have paid all of the hospital costs for the mentioned surgery by myself and, the doctor's fee + anethtatics costs are still outstanding.
I have lost my job on 31/05/2017. No income!
What shall I do now?
Dear hamedrzd
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Dear hamedrzd
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team