Claims Refund

I'v ebeen very patient with the entire process. I have resigned from my previous employer effective 31Aug15. I've signed all requested documents in support of my saings refund. I was informed you take 3 months before you refund to establish whether any further medical claims are received. Now I've learned when i followed up again this morning, the waiting period is actually 4 months and the next payout date for refunds is 11Jan2016 - I need my money, you had more then enough times for possible claims, which you can clearly see there were none - i need an urgent refund ASAP (no exceptions and excused anymore) - please send confirmation of refund to [Email Removed] and cc [Email Removed] Thank you