CLAIMS QUERY AND NO FEEDBACK

I called on the 23rd November and queried amounts on my claims statements which were incorrectly allocated. I spoke to a lady by the name of Crystal who assured me that she will lodge the query and get back to within 24-48hours. I heard nothing from her. I then called again on the 26th November and spoke to Roshni who then said maybe Crystal will still get back to me, but then she still did not. I called again today 7th December and spoke to Keshan and as he was checking up on the status, his phone just went dead. So I am very unhappy with your service and someone needs to urgently call me to advise what the status is. Very unprofessional for a company your size, and the payments we make every month to get such BAD AND UNPROFFESIONAL SERVICE.