Claims - Poor Service

I am at wits end with the service levels received from Discovery. Every time I am being surprised with something new! Consultants need to review ALL client records before sending responses to clients containing incorrect facts or information. I submitted a claim as a duly authorised 3rd party representative, for which the required authorisation documentat is on record. Claim not processed, instead it is easier to reply in response to the claim request with: Response: NO CONSENT, Please complete the attached Permission form...