Claims online doesn't work

I left Discovery only to be forced by my employer to use you again! I am finding it very difficult to not curse here! How on earth can you have options for claiming directly from your website, but it doesn't work...ever!!! I can't send an email to your claims department because I have a custom domain ending with .xyz (immediately get spam notification from ********** Your AI sucks! Is there any way you can stop trying to be fancy and just get the basics right? I am begging my employer to get another option for medical aid!!!