1 reviews | Active since Jul 2011
Claims on App non-functional for 4 months and nothings being done.
<p>Since October last year, while using the latest version of the discovery app, all but 1 claim has been successfully captured.<br /><br />Every time I call in and ask why my reference numbers a linked to other peoples claims or claims with no data or photos I get no answer, the web department say it cant be the app and the person assisting me on the phone will just ask me to scan it and email. <br /><br />THE ENTIRE REASON I USE THE APP IS BECAUSE I DONT HAVE A SCANNER.<br /><br />A multi billion rand company cant even get a ****ing photo uploader to function properly.</p>
Dear RyRy79261
We saw your comment and understand your frustration.
We are investigating your query and we will contact you shortly.
Regards
Discovery Health Servicing Team
Dear RyRy79261
We saw your comment and understand your frustration.
We are investigating your query and we will contact you shortly.
Regards
Discovery Health Servicing Team
Dear RyRy79261
As soon as we have finalised this matter, we will provide you with final feedback.
Regards
Cornelius
Dear RyRy79261
As soon as we have finalised this matter, we will provide you with final feedback.
Regards
Cornelius
Your agents tell me that there was no escalation done on record.
Every agent that I call or that calls me repeats the same process. There was no cognition of the issue or record of the issues nor an investigation into the matter.
This is beginning to encroach on the terms and conditions I signed.
Your agents tell me that there was no escalation done on record.
Every agent that I call or that calls me repeats the same process. There was no cognition of the issue or record of the issues nor an investigation into the matter.
This is beginning to encroach on the terms and conditions I signed.