Claims not sorted / paid

<p>My father-in-law passed away in April 2017. Since then my mother-in-law started receiving notifications of unpaid / partially paid accounts from Discovery. </p> <p> </p> <p>Since the death of my father-in-law was a shock to the entire family, but most of all my mother-in-law, I offered to assist my mother-in-law by phoning Discovery to get this sorted out.</p> <p> </p> <p>Well, what a ride this has been!!! After numerous calls, emailing and faxing of claims by myself and service providers, only a handful of the claims have been sorted out. </p> <p> </p> <p>Since my mother-in-law is absolutely distraught and I work full time - I am not sure how to proceed in getting these claims sorted out!!! I do not have 1.5 hours to spend on the phone every time to repeat myself to the call centre agent who is the lucky winner of answering the call.</p> <p> </p> <p>What's even worse is that my father-in-law was the only breadwinner in the house. The estate cannot be finalised until these medical bills have been finalised. </p> <p> </p> <p>The unnecessary pressure and problems that this has caused during an already stressed time, is absolutely inhumane! During a time that the family is meant to be mourning the loss of a loved one, we are instead constantly worrying about a matter that should have been sorted out by the medical aid that is supposedly number 1 in South Africa. Being bombarded by debt collectors for claims that the medical aid is meant to have paid.</p> <p> </p> <p>I hope that no other patient or family member that has been left behind is going through the torment my mother-in-law, and us in tow, are currently going through!! You should be ashamed of yourselves!!!</p> <p> </p> <p>Please can someone sort out the remainder of the claims in regards to this so that the family can finally start properly mourning the loss of a loved one? Is that really too much to ask?</p>