Claims not resolved

On the 22/01/2019 I made a claim with discovery because I paid cash and the doctor said I should claim from my medical aid.

Then a week later I call them and they say that they can see the claim but there is something missing.

I submitted a new claim with all the documentation needed but my claim has not been resolved.

I called and like always they keep transferring you to the next consultant without any help, then they gave me an email address to send them my claim....

Till today my issue hasn’t been resolved. I even tried to claim via the app again on Monday 11/03/2019