Claims not processed

<p>I have submit 3 claims on 1 day, after a week the claims was not processed.</p> <p>I have called again and after a long conversation they said it is escalated and I did not received any feedback.</p> <p>2 Weeks later I called again, the person who helped me talked about another claim the whole time and told me that my 3 claims was not processed, he only told me that he will send the claims in again.</p> <p>The conversation was again almost 25 minutes, which I did not get a feedback again and I did hang up.</p> <p>This is terrible services.</p>