Claims not paid on time

I am really unhappy and disappointed with the service from Discovery Health. I submitted a claim 7 days ago, when I checked on my status, it had said it was paid. I never received any money. No one at Discovery bothered to let me know this was the case because every day i called they would say it is being processed or it this and that. Every day there was a different story. Yesterday when i called i got the information that my banking details are incorrect, how was it incorrect if they know which bank account to debit every month. - I don't understand how they could not have my banking details and didn't bother to phone me to get them updated. I am still waiting and every time I phone they log a new inquiry and say it will take 2 - 3 working days ! How pathetic of them to not pay claims that have been submitted. Nothing has been resolved and i am still waiting for the claims to be paid out. Disgusting to say the least!!!!