Claims not paid. No responses. Two weeks now.

Submit a claim through the app. The app gives you a claim number. You wait. Nothing happens. Claim doesn't appear as a claim in the app. One week later you submit it again, get a claim number, wait. No response.

Call to speak to a consultant who vaguely tells me that she can see the submitted claims (and confirms the correct amounts) but they haven't been processed yet. Get a reference number. Wait another 4 days and call again citing reference number. Get told that the claims haven't been processed yet. Ask for a supervisor and get told one will call me back. No one calls me back.

Discovery, I pay you the better part of R100 000 a year (for well over 10 years) for your services. If this is not resolved by tomorrow morning I will terminate my relationship with you and write a letter of complaint (with a request for investigation) to the Council for Medical Schemes.