Claims not paid even with right authorization

I've called you people 2 times about this ****, you gave me an authorization number said i can claim twice on it, u didn't pay, other claims were not paid either i had to call too, I'm so fed up I'm constantly having to call to do your work, your service has become pathetic under covid your employees are sitting at home i guess not doing their jobs, needless to say I'll start looking at another medical aid because I'm fed up, call me asap and sort out my claims, bytheway my mom's claims same problem, your company should be ashamed at your **** service wait actually none, your making my name **** at my Dr because u don't pay claims, I'm not running after you anymore, each time you mess up in coming on here, i don't want your damn annoying phone calls, figure out what u didn't pay in october, and fix it 2claims that had 1 reference number i was told would pay for both visits, I'm yes of going to my dr and getting msgs that you didnt pay them i must use my airtime and time to run after you to do your jobs. Pathetic!!!