1 reviews | Active since Aug 2014
Claims not paid
I was taken to hospital on the 22nd August was admitted for 1 night at the life Glenwood hospital. I have been in contact with discovery since I was out of hospital to make sure the Bills get paid and every time I am told something different. First it was the pma form then eventually after the doctor decided to actually complete the forms discovery received them in November. I called to follow up and I was told it will be sent for authorisation and I should have feed back in 2-3 working days. I called and still nothing was done then they wanted the claim from the hospital, I called the hospital and the lady said it was sent however she will send it to me to send to discovery maybe this will go faster if I send it. I sent it to discovery and called to follow up and I was told it wasn't received so I sent it again only this time to claims adjustments,followed up again and was told only half of the document was received.? It's one pdf document of 4 pages with the first being the icd10 codes! Called again discovery called the hospital to put the codes on every line? Then I was told reason they rejected was due to the discharge date?
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Sirgree
Thank you for your comment and speaking to me.
We have confirmed that your query has since been resolved. Please do not hesitate to contact us directly if you need any further assistance.
Regards
Sirgree
