Claims not paid

Item: Discovery Health
Rating: 1
Author: Revonne T

Extremely disappointed in your service , I am still waiting for my claim to be paid , according to my claims statement money was supposed to be paid on 10th however I have still not received any payment , why mislead your clients you very quick to deduct from my savings but not quick to resolve claims.

Please can the relevant department contact me I need to change my email address where my OTP is sent to I am not holding again for 20mins explaining my query to three different departments

Helpful (0)

Replies (3)

Discovery Health's replyOfficial

12 Mar 2019, 07:34

Dear revonne_thomas

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health's reply12 Mar 2019, 07:34

Official

Dear revonne_thomas

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Revonne T's updateReviewer Update

12 Mar 2019, 11:40

I AM STILL WAITING FOR SOMEONE TO CALL ME , YOU ARE SO QUICK TO RESPOND BUT NOT QUICK TO PICK UP THE DAMN PHONE AND CALL THE CUSTOMER

Revonne T's update12 Mar 2019, 11:40

Reviewer Update

I AM STILL WAITING FOR SOMEONE TO CALL ME , YOU ARE SO QUICK TO RESPOND BUT NOT QUICK TO PICK UP THE DAMN PHONE AND CALL THE CUSTOMER

Discovery Health's replyOfficial

14 Mar 2019, 10:49

Dear revonne_thomas

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Discovery Health's reply14 Mar 2019, 10:49

Official

Dear revonne_thomas

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team