Claims not paid

Hello Discovery... me again! So I had a month long fight with you because of my transfer from one company to another and due to that I was not covered for the month of Dec due to an inactive account which was none of my fault. The question I posed to you was, what would have happened in the event that I got hurt, injured or died during the festive season and your simple answer to me was, well... **** off. Just so you know, I claimed for medication that I paid cash for in Jan (that’s when I was told I was no longer a member) and guess what?!? You have not paid it because... wait for it “member was not active when treatment was done”. I demand all call recordings to be sent to me as a matter of urgency. I need this to state my case to the ombudsman.