EE
EnosMongake E

1 reviews | Active since Mar 2017

23 Apr 2017, 11:32

Claims not paid

<p>I've been battling with this claim for 5 months now, I took my son to Legae hospital in 6 December 2016 as an emergency and was admitted for couple of days, the hospital battled with autorization for couple of days and had to pay cash(R2379.84) for Brain scans which I claimed and still not paid, discovery then came back and asked for mediacl history of my son from the GP of which he supp**** and faxed to discovery so they can authorise the hospital stay and pay the claim, till date its still not paid</p> <p>I then started to have financial problems and cancelled my medical aid and now Legae hospital is sending me bills that discovery has to pay</p> <p> </p> <p>in April 2017 Mediclinic Legae Claimed R5 174.00 claimed for date of healthcare service 2016/12/06<br />Paid to No payment</p>

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Replies (5)
Discovery Health
Discovery Health's reply24 Apr 2017, 09:35
Official

Dear enos

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply25 Apr 2017, 16:13
Official

Dear enos

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

EE
EnosMongake E's update28 Jun 2017, 19:57
Reviewer Update

Hi Discovery

It's been 2months going back and forth about this issue of claims, the hospital claims has been paid

by my claim has not been paid, Tax invoice was requested by Discovery but still no refund from you, I have made several contacts and still no success, please address this issue

Discovery Health
Discovery Health's reply29 Jun 2017, 09:12
Official

Dear enos

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

EE
EnosMongake E's update29 Jun 2017, 16:07
Reviewer Update

Finally got mail about the payment, Lets hope it gets sorted