Claims not honoured as usual

I cannot submit a simple claim without being hamstrung by your pathetic service. I have been on this policy for 5 months. I have made 2 claims for a sports injury benefit. The first time I claimed, I was told to submit a PMB by your own call centre staff. This was submitted, and THIRTY DAYS LATER, DENIED. This is despite me following everything your call centre staff required of me.

The second time I was told that my GP should activate my Sports injury benefit online. This was done and I was given an activation letter. I then attended a physiothe****** appointment, and Discovery did not pay my physio despite the funding letter. I am ****ing sick of this. How can you deny your own funding letter???? This is absolutely ridiculous and I demand that you honour this