Claims not being processed and PHF benefit not loaded

I have submitted a claim on the 1st of April 2026, which appeared on the App, thereafter it was removed from the app and visibility gone for the claim, i called an agent yesterday to inquire however the agent advised that no such claim is on the system. She advised me to resubmit the claim via email, i did as i was told however when going onto the app and website, i could not find the claim once again, called the call Centre again today, they advised that claim was received but were not able to view attachments, i was then requested to send the claim to the agents supervisor directly, which i have done, my concern is this is the 3rd time trying to submit the same claim, i am out of pocket and the agent was not able to advise if all will be done this time, his advise was delete and reinstall the app if you cant see the claim, this makes no sense as i have checked online and was not able to view the claim either.

I am hoping someone at Discovery can resolve this for me.

i currently have two pending queries at Discovery, one is the above and the second is with regards to not being allocated my PHF benefit for completing my challenge, this query is also pending for two weeks now.