1 reviews | Active since Dec 2014
Claims not being paid out
<p>My little girl went to Hospital to have fillings done 14 May 2015.</p> <p> </p> <p>I had to pay the hospital a Co-Payment of R700.00, which they said I can claim back from the medical aid and I had to pay the Anaesthesiast R500.00 as well, which they said I can also claim back. At that point it was a lot of money for us, and still is, so we actually counted on getting the money back.</p> <p> </p> <p>I contacted Discovery and they sent me forms to complete so that they can process my claims, to date (1 July 2016) I have not received one cent back.</p> <p> </p> <p>Discovery medical aid is very expensive, we carried over alot of savings from the previous year as we can't put in a claim to have that money paid back to us, which we feel is really unfair. It seems like all Discovery does is taking money and does not want to pay out claims.</p>
Dear CyndiG
Thank you for raising your concerns with us.
As discussed, we have reprocessed your claim accordingly and your funds will be in your account within 3 working days.
Please email us directly should you require further assistance in this matter.
Regards
Dimakatso
Dear CyndiG
Thank you for raising your concerns with us.
As discussed, we have reprocessed your claim accordingly and your funds will be in your account within 3 working days.
Please email us directly should you require further assistance in this matter.
Regards
Dimakatso
HI Dima
Thank you very much for the excellent service you gave me. I can't say that much from your claims department. They need proper training and leadership in that department.
Hopefully they will be as hopeful in the future as you have been to me.
HI Dima
Thank you very much for the excellent service you gave me. I can't say that much from your claims department. They need proper training and leadership in that department.
Hopefully they will be as hopeful in the future as you have been to me.
