DB
Domonic B

1 reviews | Active since May 2020

13 Aug 2020, 08:50

Claims not being paid by Discovery Health

Claims not being paid by Discovery Health. Once again Discovery Health is worming there way out of paying for something that they are supposed to pay for. If it's not because of an incorrect code or something stupid. Any excuse not to pay what they are being paid to pay for.

I had to go for a Coronavirus test for work purposes, so I went to Discovery Health website and checked if this test was covered. Yes, it is subject to Discovery Health screening which at the time was not mentioned on there website or I did not see it. I went to the doctor and asked them to check if the test was covered 100% by Discovery Health and they advise me that it was. After having the test done by the doctor and we had left the doctor, I get a phone call from the doctor that I have to pay for the doctors consultation. Now a month later, get an account from Lancet. Discovery Health has not paid for the Coronavirus tests. What am I paying MEDICAL INSURANCE for.

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Replies (2)
Discovery Health
Discovery Health's reply14 Aug 2020, 07:31
Official
Dear Domonic B
 
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
 
Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply14 Aug 2020, 14:01
Official
Dear Domonic B
 
We have contacted you and addressed your concern. 
 
Regards 
Discovery Health Servicing Team