CLAIMS NEEDS TO PROVIDE BETTER SERVICE

Discovery Health is getting very slack with claims being submitted. I have submitted one on the 10th of May and gave birth on the 17th and was informed that another claim was submitted yet I have had no correspondence or acknowledgement.

Are we only suppose to work via bots? Where is the personal touch and human interaction?

This is extremely disappointing as I have to continuously follow up as this is not the first time this has happened.