claims lack service delivery

<p>A month ago I visited a nurse for my daughters vaccination and paid her cash...I then called discovery to ask about the claims process and followed all the steps .I then got an email stating that the money would be paid to the service provider instead of me,I called them back and explained to them that the service provider has already been paid, the amount should be due to me.they then contacted me to inform me that the procedure code on the invoice is incorrect of which I had fixed and emailed back to them.today I get another email stating that the amount will be paid to the service provider.if spent an exorbitant amount on airtime;spoke to four agents and two supervisors viwe and khanya and still nobody is able to process my claim that payable to me.</p>