Claims Lack of Service

I hope people will see Discovery Health for who they are. I am extremely disgusted with their \lack of service". I wonder if anyone from Discovery Health claims department knows what is service. Firstly I lodged a claim on their so called smart app and got the following ref numbers (*** & ***) which were done on the 02/02/2015 & 03/02/2015. I waited 3 weeks to get feedback until I had to call Discovery regarding my claims which I was informed that they could not locate the claims. I was informed by the advisor to assisted to send the claims again as if I was submitting a new claim and was told if would take 2- 3 working days to receive feedback (which never happened). On the 26/02 when I called I was informed that the claims documents were not clear and that I should send them again which I did. When I called to state my frustrations with Unathi who assisted me and went all the way to assist (Thanks to her). the matter is still not yet sorted. Today I got a mail with *** stating that they do not see the service date which is clearly printed on the receipt. Once again I must do their job and highlight for them as do for my son in grade 1. """