Claims Incorrectly processed.

Discovery Health, I pay good money every month and you get your money every month yet when I need to claim you try and come out of any situation not to pay from the Hospital plan.

Funds was taken incorrectly from my MSA account, Payments to Mediclinic was paid double out of the benifits account and claims. If all was done correct, i would of had to pay the Dr about R500 and also would of received my full co payment. I only received R2839 on my Co-Payment and the payment was R4550. I pay good money every month to get the best hospital cover this is the 2nd time that I claim from the hospital cover ever since I have been on the Medical and you now do not want to pay and do incorrect payments. If this query is not resolved by Monday 21/01/2019 I will change my Medical aid as this is not what I am paying for.