Claims ignored

<p>I uploaded a claim to their app on the 23rd of February. Received a reference number but no other response so I contacted them via Twitter on the 7th of March.</p> <p> </p> <p>We arranged a phone call at 10 the next day. They were late (by 2 hours) so I missed that call. Responded on Twitter that the high quality image I uploaded is unclear. I sent another copy via e-mail including a pdf.</p> <p> </p> <p>Received no response since, and they stopped responding to any tweets. </p> <p> </p> <p>They're always happy to take your money but when they have to pay a claim they become really quiet - Discovery Health = typical medical fund.</p>