Claims & Dr's

I have sent in a claim for medicine that the medical aid has not paid the below is the response and to date no further feedback :

Dear Member

Thank you for your email.

This is an automated response to acknowledge receipt of your claim(s). Your request will be processed within 2-3 working days.

Your reference number is ***, and the details of these claims will reflect on your next claims statement or notification.

Please do not reply to this email.

there is however another thing on the key care plan you can only use selected and nominated GP'S the nomitated gp from the list is charging the exact same amount as the GP we have been using for 7 years and no had to change this needs to be rectified.

not one payment on my premium is skipped yet scripts are not covered. no payment on my premium is skipped yet I get dr's to use that is non dispensing and end up with scripts for R600 a shot if not more. This is really ridiculous.