Claims Don't Work
I had a xray done at a clinic that is 'covered' by my Classic Smart Plan. As with a lot of questionable healthcare account practices, I was told by the clinic that I need to pay in cash for the xray and then claim that back from Discovery, In hindsight, I know why it works that way, because Discovery's correspondence is practically nonexistent, the average user probably gives up and forgets about it.
I have submitted the same claim to *** 5 times; The first on January 18 2021, second on January 19 2021, third on January 25, fourth on January 26, and fifth on February first.
I have in combination submitted using their web portal and apple ios app multiple times too.
If there's something missing, correspond with me, I I'll shut up and pay for your service for years to come if you do.
If not, well there are other options.
While the contact made regarding my complaint was generally positive, I have not yet been reimbursed for my claim even though your app states that I have. It's been a full week since I last received a phone call from Damian Govender.
I now doubt your ability to reimburse claims in a time where my family might depend on it for our wellbeing, I dread the idea that a COVID-19 infection will force my family to undergo the additional stress that your claims process place on people.
I have requested my financial adviser to present alternative medical aid schemes to me, my brand loyalty to you has officially been degraded.
While the contact made regarding my complaint was generally positive, I have not yet been reimbursed for my claim even though your app states that I have. It's been a full week since I last received a phone call from Damian Govender.
I now doubt your ability to reimburse claims in a time where my family might depend on it for our wellbeing, I dread the idea that a COVID-19 infection will force my family to undergo the additional stress that your claims process place on people.
I have requested my financial adviser to present alternative medical aid schemes to me, my brand loyalty to you has officially been degraded.