Claims dept is a joke!

Please employ staff in your Claims Dept who can read, write and understand basic accountancy. You look after of the medical profession at our cost. You pay ANYONE who submits a bill with my medical aid no on it. I am not allowed to see the detailed bill. How do you know that I even saw this doctor or had that treatment? You trust anyone in the medical profession but you do not trust your clients. If I pay the doctor and claim, you pay the doctor. If I query it, you want proof of my payment. The doctor's statement with a receipt is proof of my payment! Discovery are not interested in their clients; they look after the medical profession and increase costs every year to their clients because they pay money that is possibly not owed. I paid the doctor, you paid the doctor. Now you will tell me to get the money back from the doctor. This has happened before and I know that it will be much easier to change my medical aid. Surely the people in your claims dept can understand a receipt on a statement. I can prove that I paid by credit card why why the hell should I need to prove this? Teach the staff in your Claims Dept some Std 3 book-keeping. A statement that shows an invoice and a receipt is not rocket science! I must prove the payment? Why don't you ask the doctor to prove the invoice?