Claims department transfering em to IT for claims

Submitted a claim online via upload on 2016-03-04 then again a week later and then again today.<br> <br> i did not take down the previous ref numbers as i have never had this issue where my claims just disappear!<br> So i phoned discovery today, just to be told by Sbu that i will have to submit my claim via email, sometimes the website doesn't work.<br> I refused, as i am paying a large amount for my medical aid and these are services that i need to get with .<br> <br> so he put me through to IT . i told him im not going to speak to the technical team as this is a claims query.<br> <br> i'm shocked at the service i received! <br> <br> Where is my claims??? here is my ref number from the submission today. ***<br> <br> Chriszelda