Claims Department - poor quality

I have called on numerous occasions to have claims checked and reprocessed as they claims department are just processing claims to get numbers through, not processing them accurately, resulting in follows-up from my side for the claims to be reprocessed.<br> One particular claim has been submitted at least 4 times, eventually with the right procedural and NAPPI code. This has particular claim as been sent through on 2 occasions as Discovery did not receipt it on the first occasion, albeit sending a reference code. Staff commit to following up and a week later, no feedback is available. Only after speaking to a call centre agent, it has eventually escalated to a manager for their intervention.<br> <br> It seems staff are chasing numbers and not quality in the claims office, resulting in unnecessary rework. No TQM<br>