cC
colettepn C
1 reviews | Active since May 2017
06 Nov 2019, 07:10
Claims department - DO YOU JOB
A claim was logged on the 25th October for medical bills paid Claim *** -MailRef#***# to date I have had no responses and this claim has not even been loaded against my profile. I again inquired 4th November -MailRef#***#- and again no feedback on this claim or why is has not been logged against my medical aid profile
Helpful (0)
Replies (2)0
Replies (2)
Discovery Health's replyOfficial
06 Nov 2019, 07:40Dear Colette Prinsloo
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply06 Nov 2019, 07:40
Official
Dear Colette Prinsloo
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
cC
colettepn C's updateReviewer Update
07 Nov 2019, 10:16Good day
Thank you for the response, however please see queries and feedback on
*** and ***
Co-payment of R2000.00 paid (hospital gives a 50% discount on co-payments) and I have saving in my ATB should I not be receiving a refund if I have the funds then. As per your staff in October I could either claim it back or use the savings to cover the co-payment. I paid it and I am not awaiting the refund out of the savings. Please clarify the statement by your staff call logged 04.09.2019 @10h00 - 10h15 reference no ***
Thank you for the response, however please see queries and feedback on
*** and ***
Co-payment of R2000.00 paid (hospital gives a 50% discount on co-payments) and I have saving in my ATB should I not be receiving a refund if I have the funds then. As per your staff in October I could either claim it back or use the savings to cover the co-payment. I paid it and I am not awaiting the refund out of the savings. Please clarify the statement by your staff call logged 04.09.2019 @10h00 - 10h15 reference no ***
cC
colettepn C's update07 Nov 2019, 10:16
Reviewer Update
Good day
Thank you for the response, however please see queries and feedback on
*** and ***
Co-payment of R2000.00 paid (hospital gives a 50% discount on co-payments) and I have saving in my ATB should I not be receiving a refund if I have the funds then. As per your staff in October I could either claim it back or use the savings to cover the co-payment. I paid it and I am not awaiting the refund out of the savings. Please clarify the statement by your staff call logged 04.09.2019 @10h00 - 10h15 reference no ***
Thank you for the response, however please see queries and feedback on
*** and ***
Co-payment of R2000.00 paid (hospital gives a 50% discount on co-payments) and I have saving in my ATB should I not be receiving a refund if I have the funds then. As per your staff in October I could either claim it back or use the savings to cover the co-payment. I paid it and I am not awaiting the refund out of the savings. Please clarify the statement by your staff call logged 04.09.2019 @10h00 - 10h15 reference no ***