Claims department can't read email claims pay the wrong beneficiary

<p>I have been a member of discovery health for years and i have had to make numerous claims on behalf of service providers whom don't deal with discovery directly due to POOR SERVICE .</p> <p>The last claim i sent through went horibly wrong because the person processing the claim could not read the statement corecly as paid the service provided when they should have paid the amounts to me as usual. </p> <p>I have since been in a battle with discovery for almost an month and the situation is still not resolved. Even brough it to the attention of their management , guess what still nothing!!! .</p> <p> </p> <p>I wonder how much more of this i can take.... sick and tired of this slow and poor claims process !!!</p> <p> </p>