Claims Department

Last week I was told to process a claim for two gynaecologists visits I had in January from a consultant called Sune', she was suppose to send me a email with the new updated benefits still nothing has been sent.

I processed my claim and today I decided to call as I know the discovery health claims team never gets back to you. Now I have been told my claim will be resubmitted and because discovery health system has not updated as yet the claim could take longer.

So how is it this new benefit took place on the 1 January 2018 but they cannot complete my claim, what nonsense.

I am so tried of discovery health really, In January my medical aid has a increase which I know nothing of no one notified me. I've never had to pay for my own medical aid so why would I know of automatic increases.

December 2017 I was told I could claim for my obstetrician visit but I should put the claim through in January after my waiting period, just to be told I cannot claim. Now the second time around who knows what will happen.

I know of a few people whom have app**** to work for discovery health and the bull**** you have to go through to get a job their is out of this world. So its hard to get a job their but yet their staff they have chosen to be apart of their company is so ***********, what a load of bull**** honestly. I will continue lodging complaints until all my issues are resolved and from today I will be posting this on social media. I had to wait 17 minutes this morning to hear I have to wait again, the new consultant Yashania is apparently going to call me back. Well I changed my mind I do not have time to wait for more bull****.