JL
Jordan L

1 reviews | Active since May 2016

13 Feb 2024, 09:55

Claims being denied- Please assist

I was a member of discovery medical scheme until 31/12/23 and was hospitalized toward the end of the year, however my hospitalization ended before the medical aid was terminated. For some reason, all of the claims relating to the admission are being declined with the erorr "Medical aid suspended" Please can these claims be reviewed and the claim status updated given that I was still a member when I was discharged from hospital. The claims relate to an admission with authorization number ***6.

0
Replies (2)
Discovery Health
Discovery Health's reply13 Feb 2024, 10:05
Official
Dear Jordan

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
   
Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply19 Feb 2024, 14:44
Official
Dear Jordan

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team